Bangalore · In office, Monday to Friday · Four-month paid internship
About the job
We run curated, experiential group travel – real people, real editions, real logistics happening in parallel across BHX, BCX, and ExCo.
This isn't a "shadow and observe" internship. You'll be in the weeds of customer operations from day one: payments, escalations, curation, and the systems we're building to scale all of it.
You'll work directly with the CX Manager, supporting everything from resolving a wallet credit dispute to helping screen applicants for an invite-only community to drafting the next iteration of our payment reminder automation.
The work
Customer operations & support
- Help manage inbound support across chat, email, and WhatsApp – tracking First Response Time and Resolution Time.
- Draft and send participant-facing communications: payment reminders, cancellation notices, onboarding info, pre-trip logistics.
- Support resolution workflows for second payments, final payments, add-ons, and refund/cancellation cases.
- Learn and apply our T&C-anchored policy framework (wallet credit vs. cash refunds, validity windows, admin fee deductions, visa-rejection clauses) to draft accurate, policy-safe responses.
Escalation & dispute handling
- Assist in triaging escalating customer cases and drafting resolution communications.
- Learn to write in both email and WhatsApp registers while staying consistent with brand voice.
Systems & process improvement
- Support build-out of internal tools and PRDs — e.g., automated payment reminder systems, AI-assisted FAQ/answer layers, chat summary dashboards.
- Help document recurring customer questions and gaps to feed into product/process improvements.
- Assist in maintaining structured formats for edition guides, FAQs, and internal playbooks.
You would be a strong fit if
- You have sharp written communication – you can shift tone between "formal policy email" and "casual WhatsApp reply" without losing clarity.
- You are comfortable with ambiguity and fast-moving priorities across multiple active editions at once.
- You are detail-oriented enough to get payment and policy language right every time — mistakes here cost real money and trust.
- You have a genuine interest in travel, customer experience, or operations (bonus if you've got a curious streak about AI tools/automation).
- You have a solution-first mindset – you'd rather propose a fix than just flag a problem.
Nice to have: familiarity with tools like Notion, Slack, or basic automation platforms, and prior experience in a customer-facing or support role.
Team and growth
You will work directly with the CX Manager, getting direct exposure to how a fast-scaling experiential travel brand runs operations end-to-end.
You will get real ownership – your drafts and resolutions go out to real customers, not a training sandbox – and a front-row seat to internal product-building (AI tooling, automation, policy design) as it happens.
How to apply
Apply through the form. Answer the questions properly — short honest answers beat long polished ones, and we can tell the difference.
