Production & Operations Head
Run the floor that runs 30+ premium editions a year. Own profit per ticket and NPS — with AI doing the coordination and you doing the judgment.
Reports to COOHiring now
Apply for this role
Run the floor that runs 30+ premium editions a year. Own profit per ticket and NPS — with AI doing the coordination and you doing the judgment.
Apply for this role
💼 Full-Time 📍 Bangalore, In-office (you anchor the office) ⏳ 10+ Years Experience 👤 Reports to COO 💬 AI Screener + Written Round + Paid Trial Sprint
ExCo is the parent company behind Bucketlist and BHX. Twelve years in. Bootstrapped. 150+ editions across 20+ countries, NPS north of 75, and a community of 5,000+ founders, creators, divers, and self-growth obsessives who pay ₹1L–4L+ for experiences they talk about for a decade.
Here's the honest picture: the global category just got validated — WeRoad raised $58M led by Airbnb — but nobody anywhere has proven this business profitable at scale. That's the prize we're playing for, and we believe edition-level discipline plus an AI-run operations stack is how it's won. We've built that stack: a calendar engine that recommends what to kill, keep, and launch every week; a supply AI that turns a villa link into a costed edition. What it needs now is the operator.
You run the Bangalore floor. Both founders trust you to be the most senior person in the room most days — the CEO is in weekly, the COO travels. That's not a gap you tolerate; it's the job. You carry written, delegated authority on gate decisions, staffing, and vendors.
You own two outcomes: profit per ticket and NPS. Every edition we run has a margin floor by destination tier and a quality bar that never bends for a calendar. Your job is that both stay true while we roughly double departures over the next 12 months.
The IP heads for Bucketlist and BHX report to you, plus a production manager who powers our experiments lane.
The operating cadence. Daily standups, Friday scorecards, gate decisions landing on their dates with the data ready. The floor's rhythm is yours.
The calendar. Our calendar engine reads pace, margin, and funnel for every live edition and recommends confirm / kill / rescue. You make the calls, on time, and you defend them with numbers — including against the founders. Especially against the founders.
Profit per ticket. Tier margin floors on every greenlight, vendor economics, estimate-sheet discipline, facilitator cost caps. An edition that fills but loses money is a miss on your scoreboard.
Delivery quality. T-60 audits with our Head of Quality, facilitator staffing that never dips below the rating bar, NPS read per departure.
Your agents. Calendar engine, supply AI, launch-next recommender, vendor-comms. They do the coordination hours; you make them better every month. Ops-hours-per-edition should fall every quarter you're here.
Name the next 10–12 departures from our proven-SKU history and get their sales windows open on time. Make the weekly kill/keep/launch docket a 10-minute decision ritual, not a meeting. Find the three editions on the current calendar that shouldn't survive their gates — and handle the kills so well the customers stay.
10+ years running physical operations where the unit economics were yours — multi-unit, multi-departure, multi-city. Travel, hospitality, live events, food, quick commerce — the domain matters less than the scar tissue.
You've been the most senior person on a site. Not attended the cadence — ran it.
You've killed things. Editions, stores, product lines, your own company. You can tell us what you shut down, when you knew, and what it cost to wait.
Ex-founders are very welcome here. So is anyone who reads a P&L faster than a deck.
You use AI like infrastructure, not like a demo. When something is slow your first instinct is "what's the broken process," not "who do I hire."
You write clearly. Our operating system runs on written decisions.
Bangalore, in office, five days. This seat IS the office.
You managed through layers and called it leadership.
You need a structure above you to function.
You've never shut anything down.
You talk process without numbers.
You want remote, hybrid, or "flexible." This role anchors a floor.
Start with a 10-minute AI screener — real questions about operations you've actually run. Clear that, and we send you our operating thesis: you send back one page on where you think we're wrong. Then a paid two-week trial sprint inside the real machine — you'll run a real gate week. If we're both still excited, we sign. You'll know fast, and so will we.