Trip Terms & Conditions

Here's everything you need to know about the terms and conditions of booking an Experience Co. trip. Please read through it carefully and get in touch if you need more details on any point.

Thank you for choosing Experience Co. as your partner in adventure and exploration. Based in Bangalore, India, and fueled by a passion for crafting unique experiences, we have been delivering exceptional travel editions tailored for the new-age, discerning traveler for over a decade. Our Editions are designed to immerse you in cultures, landscapes, and activities that are sure to enrich your life and create lasting memories.

These Booking Conditions, together with our Privacy Policy and the Terms of Use of our website, as well as any other relevant information we have provided, form the contractual basis of your agreement with Experience Co. (registered name: Oxytocin Designs LLP), a company registered in Mumbai, India with registration no. AAG4870 and registered office at WeWork, G Block, Bandra Kurla Complex, Mumbai, 400051.

To secure a booking, you must pay a deposit (or make full payment if the booking is made within 90 days of the start of your tour). The applicable deposit will be confirmed at the time of booking.

When you submit your booking request, we will treat this as a 'not-guaranteed' booking. Your booking is accepted and becomes definite only from the date when we send you an email confirmation. It is at this point that a contract between you and us comes into existence.

Payment Schedule

The balance of all monies due must be received by us no later than 45 days before the start of your tour. If we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you.

You can pay the deposit and full amount by UPI, bank transfer, credit or debit card.

Visa Exemptions

The most up-to-date pricing for our Editions is available on our website, calculated based on current exchange rates. Prices are subject to change due to fluctuations in exchange rates, variations in taxes, or changes in transportation and fuel costs.

Upon booking and paying the required deposit, the price quoted at that time is locked in, irrespective of subsequent price increases or decreases. Price increases following a deposit will not affect your booking unless they exceed 8% of the total Edition cost.

Promotional offers, including discounts and early booking incentives, are applicable at the time of booking and cannot be transferred to future bookings or applied retrospectively.

If You Change or Transfer Your Booking

If you wish to modify any aspect of your booking after receiving our email confirmation, please notify us in writing as soon as possible. While we will make every effort to accommodate your request, we cannot guarantee its feasibility.

If a change or transfer can be facilitated, an administration fee of ₹7,000 per booking, along with any additional costs, will be applicable. Changes or transfers to a different departure date or tour can be made up to 60 days prior to departure.

If You Cancel Before Departure

If you or any other member of your group decides to cancel your confirmed booking, you must notify us in writing. Your cancellation will only take effect upon receipt of written notification.

Amendment charges and insurance premiums are non-refundable in the event of cancellation. It is strongly recommended to have comprehensive travel insurance that includes coverage against cancellation charges.

We plan Editions well in advance, but occasionally we must make changes or cancel confirmed bookings. In such cases, we will inform you as soon as possible, offering alternative arrangements or a refund.

For significant changes, such as a downgrade in accommodation or a major alteration in the itinerary, you will have the option to accept the change, switch to another Edition, or cancel with a full refund.

You are responsible for ensuring that all members of your party meet the travel requirements, including passport, visa, and health regulations. We accept no responsibility for any inability to travel due to non-compliance with these requirements.

Additionally, you agree to abide by the authority of our leaders and staff during your Edition.

Certain Editions, such as those involving extreme activities or destinations, may have additional terms regarding deposits and cancellations. These will be clearly outlined at the time of booking.

We emphasize the importance of making a booking at the earliest opportunity because of the small group nature of our tours.

For bookings received within 45 days of the start of your tour, we reserve the right to pass on any extra costs incurred due to the late nature of the booking. We will advise you of such additional costs at the time you make your booking.

If you or any member of your group is unable to travel, you may transfer your place to someone else, subject to the following conditions:

• The transferee satisfies all conditions applicable to the holiday and is introduced by you.
• We are notified at least 7 days before departure.
• Any outstanding balance payment, along with an amendment fee of ₹7,000 per person transferring, and any additional fees are paid.
• The transferee agrees to abide by these booking conditions and all other terms of the contract.

Both you and the transferee remain jointly and severally liable for payment of all sums. No refunds will be given for passengers not traveling or for unused services.

You may cancel your booking without a cancellation fee in the event of unavoidable and extraordinary circumstances occurring at the Edition destination that significantly affect the performance of the Edition. Such circumstances include war, natural disasters, epidemics, or any other severe situation that poses a threat to human health.

In cases of "Force Majeure" (unforeseeable circumstances such as war, terrorist activity, natural disaster, fire, or severe weather conditions), Experience Co. will not be liable for any changes or cancellations. However, we will endeavor to provide prompt assistance and, where possible, offer alternative arrangements or refunds.

You must secure comprehensive travel insurance that covers medical expenses, injury, death, repatriation, cancellation and curtailment. Ensure your policy covers all activities listed as part of the Edition you are booking.

You should carry proof of your insurance with you during your Edition. Experience Co. is not responsible for any costs incurred due to lacking adequate insurance.

If you must return home before your Edition concludes, no refunds can be made for unused portions of the Edition. However, depending on the circumstances, your travel insurance may cover some of these costs.

You must inform us at the time of booking of any medical conditions, disabilities, or dietary requirements that may affect your active participation in an Edition. Should any medical condition or disability arise after your booking has been made, you must notify us immediately.

We will make reasonable efforts to accommodate special requirements but cannot guarantee this in all circumstances. Participants may be required to provide a doctor's certificate certifying fitness to travel, especially for Editions that involve high physical exertion or travel to remote locations.

All participants are responsible for ensuring they possess valid travel documents for all destinations included in their Edition. It is crucial to have a passport valid for at least six months beyond the date of your Edition's conclusion.

Visa requirements vary by destination and nationality, and it is your responsibility to secure all necessary visas prior to departure. Additionally, some Editions may require specific vaccinations or health precautions; you are required to undertake all necessary medical preparations and provide proof of vaccinations where mandated.

Participants are expected to contribute positively to the group dynamic. Disruptive behavior or actions that negatively impact the experience of other group members will not be tolerated.

Experience Co. reserves the right to remove any participant from an Edition without recourse to a refund if their behavior is deemed incompatible with the group's welfare or the smooth running of the Edition.

Travelers are expected to comply with all local laws and customs of the destinations visited during their Edition. Experience Co. will not be responsible for any breach of law or custom by participants.

We take your privacy seriously and adhere to all applicable data protection laws. Personal information collected by Experience Co. will be used solely for the purpose of booking and managing your Edition, including necessary communications related to the services provided.

For more detailed information, please refer to our Privacy Policy.

Experience Co. provides participants with emergency contact numbers and support details before the commencement of any Edition. It is crucial for participants to keep these contact details handy throughout their travel for any immediate assistance required.

For any questions about these terms and conditions, please contact us at care@theexperience.co